Work

Staples

Technology Sales Oct 2017 - Present Toronto, Canada

• Deliver a superior and consistent customer experience through excellent sales service
• Take accountability for customer needs and issues, providing assistance and information on product features and services
• Remain knowledgeable on products offered and discuss available options, building strong trust relationships with customers
• Maintain outstanding store condition and visual merchandising standards
• Alignment with teammates to ensure proper customer service

CA Technologies

Product Marketing Manager Jun 2014 - Jul 2017 São Paulo, Brazil

• Developed integrated digital marketing plans, incorporating activities related to awareness, lead generation, customer acquisition, and retention for these business units: Agile Operations, Mainframe, ITSM and PPM
• Managed the product launch strategy for the LATAM region, sizing the market opportunity, analyzing, and evolving CA’s product positioning
• Worked with Digital Sales LATAM to develop regional marketing plans to support customer acquisition and lead generation activities
• Managed thought leadership initiatives through blogs, whitepapers, webinars, ebooks, videos, and digital marketing activities

Brasil ICT

Co-Owner and Head of Solutions Mar 2013 - Jun 2014 São Paulo, Brazil

• Acted as a key player in building and developing the company operations
• Managed the architecture and solutions team, focusing on developing solutions and deals together with the sales team
• Developed partnerships with leading manufacturers with respective technical roadmap: Cisco, Riverbed, VMware, Netapp, Google, AWS, Imperva and Nutanix

Logicalis

Technology Coordinator May 2012 - Mar 2013 São Paulo, Brazil

• Managed offers for Unified Communications and Collaboration (UC&C) business unit, leading a team of 4 system engineers throughout the entire sales cycle
• Developed new companies offer in video & collaboration area: improvement of value proposition, promotion of innovation, new technologies and market trends
• Responsible for designing, demonstrations, and technical presentation to key customers
• Worked closely with alliance team developing new partnerships and strategic alliances for collaboration solutions like Cisco and other vendors

Dimension Data

Product Manager Jan 2010 - Apr 2012 São Paulo, Brazil

• Managed collaboration and managed services product lifecycle based on demand, costs and profitability, and portfolio strategy
• Collaborated with manufacturers, strategic customers, global team, marketing, and sales/presales team to continuously adapt the product portfolio
• Worked closely with alliances team to develop and strengthen the partnership with Cisco, Tandberg, Acme Packet and Prognosis

Project Manager Jan 2005 - Jan 2010 São Paulo, Brazil

• Acted as project manager leading a team of 15+ engineers to implement an Unified Communications project for a global client (HSBC Bank, 35,000 IP Phones in over 1200 cities in Brazil)
• Managed strategic projects for major global accounts: Nextel, Merck Sharp&Dohme, Michael Page, Bank Boston, IQPC, TV Globo (New York), and Petrobras
• Interacted with financial team, engineers, technicians, consultants and client to effectively lead all projects

Datacraft

Systems Engineer Jun 2001 - Mar 2004 São Paulo, Brazil

• Primarily responsible for the Network Operation Center (NOC) leading a team of 7 resources, maintaining a 24x7 operation
• Pre-sales activities supporting the sales team, including presentation of portfolio services for potential customers
• Developed processes for performance monitoring, support staff, issues logs, SLAs, trends and report problems

IBM

Support Analyst Sr. Nov 1996 - Jun 2001 São Paulo, Brazil

• Acted as third level support leading effectively all responsibilities and activities related to the position, providing technical support for customers with focus on servers and desktops (software and hardware) and network services (EDI, hosting, leased line, Internet, and firewall)

Education

Software Development

Seneca College 2017 to Present Toronto, Canada

MBA, Project Management

FIAP 2005 - 2005 São Paulo, Brazil

Specialization, Mobile Development

Iwasaki University 2004 - 2004 Yokohama, Japan

Bachelor, Computer Engineering

Paulista University 1995 - 1999 São Paulo, Brazil

Volunteer

Technology Portfolio Volunteer

PMI Chapter Toronto Aug 2018 - Present Toronto, Canada

• Support Technology Portfolio Director in volunteer management activities, such as event services management and volunteer engagement in the portfolio's projects

SMILE Program, Volunteer Mentor

Seneca College Aug 2018 - Present Toronto, Canada

• Promote and enhance college experience of new students
• Share academic and working experience with new students
• Provide guidance to new students through weekly correspondence

Skills

Programming

  • C
  • C++
  • Java
  • JavaScript
  • Python
  • Full Stack Development (MEAN/MERN)

Databases

  • Oracle
  • DB2
  • PostgreSQL
  • mongoDB

Modeling Languages

  • UML

Testimonials

  • Daniel is a very structured professional and He delivers as promised. Very respectful with everyone and very important a team player. I was very happy to work with him as peer and then also leading Daniel. I´m completely sure He will succeed in the new challenge He´s pursuing now.

    María Ximena Bejarano, Sr Director Field Marketing Latin America at CA Technologies
  • I've been working with Daniel for almost 3 years and I can tell it was a very good experience and learning journey. He is an amazing professional, creative, resilient, hands on and strategic at the same time, not afraid of challenges and most of all, very fair and honest with colleagues. As we've worked together in a range of projects I can tell it is very important to have a person like Daniel in the team because he demonstrates focus, agility, perseverance and results-oriented actions.

    Carla Paniagua, Senior Account Executive at Dell EMC
  • Daniel is a fantastic professional. He successfully managed multiple complex projects and developed IT solutions with superb performance. His rare combination of excellence in project management with his deep knowledge about several technologies such as Unified Communications & Collaboration makes him one of the most valuable IT professionals that I know. The kind of professional that the best IT companies/leaders would love to have on their teams. I highly recommend him with no hesitation.

    Henrique Cecci, Research Director at Gartner
  • Daniel is an exceptional professional. He is very resposible and commited with the responsibilities. I had luck to work with him several times and in my opinion he is one of the best IT expert.

    Eduardo Kondo, CIO at Aché Laboratorios

Let's Get In Touch!


+1 (437) 776-9381