Technology Sales
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Oct 2017 - Nov 2018
•
Toronto, Canada
• Deliver a superior and consistent customer experience through excellent sales service
• Take accountability for customer needs and issues, providing assistance and information
on product features and services
• Remain knowledgeable on products offered and discuss available options, building strong
trust relationships with customers
• Alignment with teammates to ensure proper customer service
Product Marketing Manager
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Jun 2014 - Jul 2017
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São Paulo, Brazil
• Developed integrated digital marketing plans, incorporating activities related to awareness, lead generation, customer
acquisition, and retention for these business units: Agile Operations, Mainframe, ITSM and PPM
• Managed the product launch strategy for the LATAM region, sizing the market opportunity,
analyzing, and evolving CA’s product positioning
• Worked with Digital Sales LATAM to develop regional marketing plans to support customer
acquisition and lead generation activities
• Managed thought leadership initiatives through blogs, whitepapers, webinars, ebooks,
videos, and digital marketing activities
Co-Owner and Head of Solutions
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Mar 2013 - Jun 2014
•
São Paulo, Brazil
• Acted as a key player in building and developing the company operations
• Managed the architecture and solutions team, focusing on developing solutions and
deals together with the sales team
• Developed partnerships with leading manufacturers with respective technical roadmap:
Cisco, Riverbed, VMware, Netapp, Google, AWS, Imperva and Nutanix
Technology Coordinator
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May 2012 - Mar 2013
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São Paulo, Brazil
• Managed offers for Unified Communications and Collaboration (UC&C) business unit, leading a team of 4 system engineers
throughout the entire sales cycle
• Developed new companies offer in video & collaboration area: improvement of value
proposition, promotion of innovation, new technologies and market trends
• Responsible for designing, demonstrations, and technical presentation to key customers
• Worked closely with alliance team developing new partnerships and strategic alliances
for collaboration solutions like Cisco and other vendors
Product Manager
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Jan 2010 - Apr 2012
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São Paulo, Brazil
• Managed collaboration and managed services product lifecycle based on demand, costs and profitability, and portfolio
strategy
• Collaborated with manufacturers, strategic customers, global team, marketing, and
sales/presales team to continuously adapt the product portfolio
• Worked closely with alliances team to develop and strengthen the partnership with
Cisco, Tandberg, Acme Packet and Prognosis
Project Manager
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Jan 2005 - Jan 2010
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São Paulo, Brazil
• Acted as project manager leading a team of 15+ engineers to implement an Unified Communications project for a global
client (HSBC Bank, 35,000 IP Phones in over 1200 cities in Brazil)
• Managed strategic projects for major global accounts: Nextel, Merck Sharp&Dohme, Michael
Page, Bank Boston, IQPC, TV Globo (New York), and Petrobras
• Interacted with financial team, engineers, technicians, consultants and client to
effectively lead all projects
Systems Engineer
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Jun 2001 - Mar 2004
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São Paulo, Brazil
• Primarily responsible for the Network Operation Center (NOC) leading a team of 7 resources, maintaining a 24x7 operation
• Pre-sales activities supporting the sales team, including presentation of portfolio
services for potential customers
• Developed processes for performance monitoring, support staff, issues logs, SLAs,
trends and report problems
Support Analyst Sr.
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Nov 1996 - Jun 2001
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São Paulo, Brazil
• Acted as third level support leading effectively all responsibilities and activities related to the position, providing
technical support for customers with focus on servers and desktops (software and hardware) and
network services (EDI, hosting, leased line, Internet, and firewall)
